Policies | Alpine Rose

Refunds

Refunds for products will be given within 15 days of purchase with a receipt or proof of purchase within our system.

Alpine Rose Salon Policies — Effective March 1, 2026

To serve all our clients with care and consistency, Alpine Rose Salon is revising our policies beginning March 1, 2026. These updates are designed to improve our client experience.

24-Hour Cancellation Policy

We deeply value your time and appreciate your understanding that missed or last-minute cancellations limit our ability to serve other clients. We request that if you need to cancel or reschedule your appointment, you provide more than 24 hours’ notice.

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Booking an Appointment over the phone or while inside the salon:

All appointments booked while in salon or over the phone will not require a deposit unless:

(1) You miss one appointment or cancel with less than 24 hours’ notice, a deposit may be required for all future appointments regardless of where the appointment is booked – online, over the phone or inside the salon.

(2) An appointment is expected to be greater than $200 or last for more than 2 hours, a deposit may be required at the time of booking. This deposit will be applied toward your appointment service total upon checkout. If the appointment is canceled or rescheduled with less than 24 hours’ notice, the deposit will be forfeited in accordance with our cancellation policy.

Booking an Appointment online:

All appointments booked online will require a deposit of 50% at the time of booking. This deposit will be applied toward your appointment service total upon checkout.

If the appointment is canceled or rescheduled with less than 24 hours’ notice, the deposit will be forfeited in accordance with our cancellation policy.

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Lateness Policy

If you arrive late, we will do our best to complete as much of your service as possible within the remaining time. However, to stay on schedule for all clients, we may need to modify your service or reschedule it.

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